(“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your personal information when you visit https://ayurabyayushsahya.in/ (the “Site”) or purchase our products.
This Privacy Policy outlines our practices regarding your personal data. By using the Site, you agree to the terms described here.
1. Information We Collect
We collect information that you provide directly to us, as well as some data automatically through your use of the Site.
A. Information You Provide:
Contact and Account Details: Name, email address, shipping/billing address, phone number.
Payment Information: Credit/debit card details (processed securely through our payment partners like Razorpay, Stripe, etc.), though we do not store full card numbers.
Order Details: Products purchased, order history, preferences.
Communications: Messages sent via contact forms, email, or chat, including customer service inquiries.
Voluntary Information: Feedback, reviews, survey responses, or newsletter subscriptions.
B. Automatically Collected Information:
Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, dates/times of access.
Cookies & Tracking Technologies: We use cookies and similar tools to improve site functionality, remember preferences, and analyze traffic. See our Cookie Policy for details.
2. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfill your orders, send order confirmations, and deliver products.
To communicate with you about orders, products, services, and promotions.
To improve our Site, products, and customer experience.
To prevent fraud, ensure security, and comply with legal obligations.
To send marketing emails (only if you have opted in; you can unsubscribe anytime).
To respond to your inquiries and provide customer support.
3. Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. We may share information only in the following circumstances:
Service Providers: With trusted partners who assist in payment processing, shipping, email delivery, website hosting, and analytics, all under strict confidentiality agreements.
Legal Compliance: If required by law, regulation, or legal process.
Business Transfers: In connection with a merger, sale, or acquisition of our company.
With Your Consent: When you explicitly permit us to do so.
4. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
5. Your Rights & Choices
Depending on your location, you may have the following rights:
Access, Update, or Delete: You can review and update your account information or request deletion of your personal data.
Marketing Opt-Out: Unsubscribe from marketing emails via the link in any email.
Cookies: Adjust cookie settings through your browser or our cookie consent tool.
Do Not Track: Our Site does not currently respond to “Do Not Track” signals.
To exercise your rights, contact us at shop@charutty.com.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
7. Third-Party Links
Our Site may contain links to third-party websites (e.g., social media, partner sites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
8. International Data Transfers
If you are accessing the Site from outside India, note that your data may be transferred to and processed in India, where our servers are located. By using our Site, you consent to such transfer and processing.
9. Children’s Privacy
Our Site and products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Revised” date. Please review periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: shop@charutty.com
Address: Ayura by Ayush Sahya, Wayanad District, Kerala, India
We will respond to your inquiry as soon as possible.
Thank you for trusting Ayura by Ayush Sahya with your wellness and your privacy.
